If you are unhappy with any of the items you have ordered, you can return them within 28 days of receiving your goods. You should have received a return form in with your order. Simply fill out this form and enter your details on our Returns Portal below to create a free Collect+ label. When you send your return back to us, please ensure to keep a receipt of your postage and allow 10 working days for your return to be processed.* If you need any further information please contact us.

We do not offer exchanges - if there is an alternative item you'd like, please call us on 01580 241 111 to check availability and to place a new order. Items can sell out quickly, so please contact us promptly to avoid disappointment. If you request an exchange, please note that you will be automatically issued with a refund and notified once this is completed.

For UK orders, we do not reimburse shipping or postage for returns, unless this is due to our error, or the items are faulty. For International orders, we do not reimburse shipping or postage for returns. If your item has been sent incorrectly or is faulty, please contact the HANRO team by email or telephone before proceeding with any return. Hanro will review each case individually and work with you to arrange the most cost-effective return method for both parties.

The Boutique can accept web shop returns, although they are unable to process refunds on web purchases, they will be sent to head office and processed there. You will be notified when this is complete.

When using our free returns service, please ensure that you obtain a valid receipt from the drop-off point as this is proof of return. Without a valid return confirmation, we are not responsible for any losses and as a result, we may be unable to process a refund.

Due to the impact of frequent returns on our business, we reserve the right to charge a fee for customers who repeatedly return items. If a customer has a history of excessive returns, we may deduct a reasonable amount from their refund to cover processing costs. 

Free UK returns via Collect+

• You can return any part of your order within 28 days of receiving it.
• You will need your order/invoice number and email address. 
• Please allow 10 days for returns to be processed.*
  
• Ensure to keep a receipt of your postage.
• To make a free return, please click the button below.
  
  

*Please note, we are doing everything we can to process returns as soon as possible. With our additional health & safety measures in place, this is taking a little longer than usual. Please allow up to 14 working days for your return to be processed. We will email you once your return has been processed.